Your Data. Your Control. Our Commitment.
We built luxhoki around your privacy. Every account detail, payment transaction and gaming session stays encrypted and protected. This policy explains exactly how we handle your information —...
Privacy Policy Overview
luxhoki collects and processes personal information to deliver your account, process payments through DANA, OVO, GoPay and QRIS, and maintain platform security. We comply with Indonesian data protection standards and regional privacy frameworks. Your information is never sold to third parties. We use encryption for all transactions and limit staff access to what's necessary for account support. You retain the right to
request, update or delete your data where local law permits. Our privacy practices are reviewed quarterly to stay current with Indonesia's regulatory environment.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
Privacy Questions? We're Here.
Have concerns about how we handle your data? Reach out directly. Our privacy team responds within 24 hours to any request about your account information, data deletion or payment history.
Email Support
Send privacy requests to [email protected]. Include your account email and the specific data you're asking about. We'll respond with full details and next steps.
In-Account Help
Open your account settings and navigate to Privacy & Data. You'll find options to download your information, update preferences or request deletion directly from your dashboard.
Live Chat
Chat with our support team during business hours. They can walk you through your privacy rights, explain how your DANA, OVO, GoPay or QRIS data is stored, and process requests on the spot.
Privacy Built Into Every Layer
Our approach to your data isn't an afterthought — it's woven into how we design every feature, from account creation to payment processing.
Encryption Standard
All account data and payment transactions use TLS 1.3 encryption. Your DANA, OVO, GoPay and QRIS details are tokenized and...
Regular Audits
We conduct quarterly security reviews and annual third-party privacy audits. Results are shared with our compliance team and inform policy...
Staff Training
Every team member handling account data completes privacy training annually. Access is role-based and logged. We track who views what...
Data Minimization
We collect only what's needed to run your account and process payments. No unnecessary fields, no hidden tracking. Your profile...
Retention Limits
Account data is retained for the duration of your membership plus 12 months after closure, unless local law requires longer...
Breach Response
If a security incident occurs, we notify affected users within 48 hours with clear details and recommended actions. We maintain...
How Our Privacy Stacks Up
We've aligned our privacy practices with leading platforms in the region while staying true to Indonesia's regulatory framework.
| Data Portability | You can request a full export of your account data, gaming history and payment records in a standard format within 7 business days. |
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| Third-Party Sharing | We share data only with payment processors (DANA, OVO, GoPay, QRIS partners) and compliance authorities where required by law. No marketing partners. |
| Cookie Transparency | Our cookie policy is plain-language and opt-in for non-essential tracking. You control what analytics we collect about your browsing behaviour. |
| Right to Deletion | Request account deletion anytime. We remove your personal data within 30 days, except where legal holds or payment disputes require retention. |
| Policy Updates | Changes to this policy are announced 30 days in advance via email and in-account notification. You can review the full changelog on this page. |
| Dispute Resolution | Privacy disputes are handled through our support team first, then escalated to an independent mediator if needed. No arbitration clauses. |
| Compliance Certifications | We maintain compliance with Indonesian data protection standards and undergo annual reviews by external auditors. Certificates are available on request. |
What Privacy Means at luxhoki
Privacy isn't a checkbox for us — it shapes how we build features, handle payments and support your account every single day.